Archive for October, 2009

Help your readers by avoiding the word “but” in 5 ways

Bes on 10 20, 2009 | 14 Comments

Help your readers by avoiding the word

The word "but" probably scares you a lot. It definitely scares me in the few cases where I have to spend some time to come up with a sentence that can convey the same or a better meaning without using

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10 Ways You Can Write Fail-Proof E-mail Replies To Complaints

Bes on 10 10, 2009 | 14 Comments

10 Ways You Can Write Fail-Proof E-mail Replies To Complaints

It has happened to you before. You get a complaint through an e-mail. Things look bad. You end up spending a lot of energy figuring out an appropriate answer. Sometimes you reply to complaints immedia

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