Ronald Huereca is part developer, part mammal. And he only comes out at night. View the author's website.
 

Keeping the Stakeholders Informed and Giving Credit

One of the nice things about blogging is that the ability to keep the relevant people informed is as simple as providing a link back. However, there are some things that happen behind the scenes that can often be overlooked with regards to giving credit for work or keeping others involved.

There have been several things that have happened to me that are rather irritating and I’d like to get them out so perhaps others can avoid them in the future.

Posts or Projects Changed Without Notice

Whether contributing a guest post, or writing for a multi-author blog, it is best to keep everyone in the loop in order to create a more team-like atmosphere. Multi-author blogs, in my opinion, should not have an atmosphere where it’s everyone for themselves. The authors of the blog should be interested in furthering the blog, not themselves (although self-promotion doesn’t hurt).

The problem with some multi-author blogs, however, is that there is an underlying ranking system where not all authors are created equal. It’s almost the equivalent of having the opener share the stage with a headliner at a concert. As a consequence, the headliners get the preferential treatment and the openers get the shaft. This type of attitude immediately kills any chance of becoming a team.

One thing I have noticed with some of my posts I have contributed — or what I consider major contributions — is that they are changed without notice. An image might be inserted, or some ad put in, or the post moved all-together. A comment I made may have been deleted, or edited. All with me figuring out somewhere down the line with me scratching my head saying, “Something’s not right here.”

I’m not a big fan of red-tape and will accept that there is an admin at a site and that admin needs to get stuff done and stuff done now. I’m fine with that. But at least let me know about it. And if there is some big drastic change to a portion of my work, I’d appreciate at least a heads up.

Credit Stripped Without Notice

I’ve worked with people on so many projects, I have lost count. It’s nice to be given credit for something, especially if that something turns out to be somewhat popular. I don’t expect the credit to be in big lights or anything, but perhaps the credit to be somewhere on the page that says, “Hey, this dude helped me out.”

I discovered recently that the credit I received for a particular project had vanished. I checked, double-checked, and triple-checked. I scratched my head and thought to myself, “What did I do to piss this person off?”

The simple fact is, the credit was removed. Now I’m perfectly fine with not being credited for work. Some of the work I did might have only been a few hours of work and wasn’t really “that” monumental to the project. The thing that irritated me is that I wasn’t told about it. Once again, I had to find out for myself.

No Credit Given

This is something that irritates Bes Zain (RA Project author) more than me, but I have been feeling the sting lately. Bes is more-or-less peeved that others are using the appreciation techniques mentioned here on their own sites without referencing the project. That’s fine in my view because I feel the more appreciation, the better. But I can see where he’s coming from when other people look at the other person’s effort and think the other person was the originator of the idea.

A real life example is that I created a logo for a major software program. The project lead asked if I wanted credit in the PowerPoint or launch material. I told him “no” because you don’t see people being credited for logo creation of other software programs. In this case, I was pleased that this project lead asked me if I wanted credit for the logo creation. I declined because credit wasn’t necessary.

Another real life example (names removed) is when a manager tasks a subordinate to redesign a website. The subordinate slaves away for six to seven months coding the redesign and getting all of the stakeholders involved. When it comes down to briefing the redesign to upper management, the manager proudly chimes in, “Yes, that’s the website I built.” How exactly does that make the employee who did all the hard work feel?

Conclusion

It’s not all that difficult to keep the appropriate stakeholders involved or to give credit where credit is due. For example, on Ajax Edit Comments, I have made an attempt at keeping everyone involved (with periodic news updates) and giving credit to the testers, translators, and those who have found bugs. It’s hard to include everyone, but I’ve done what I consider my best.

The danger of not including stakeholders is that people feel left out. The danger of not giving credit is that people feel used or betrayed.

Thank you for reading.

Read the Discussion (6 Responses)

  • Bes says...

    http://thereasoner.com

    I agree, that a notice should be given when changes occur, specially to the involved parties. Also, taking other people’s work and getting credit for it can be very unfair, and not appreciative at all. Many people think that business professionalism means doing all that and being mature about it. No, there is nothing mature about such a behavior, and there is nothing professionalism about it either.

    It seems for many people, butchering others in any legal manner possible while moving forward is the sole purpose of life.

    Thanks for giving credit on the Ajax Edit Comments page.

  • Snoskred says...

    http://www.snoskred.org/

    Bes & Ronald,

    What kind of referencing are you looking for?

    I ask simply because - I am a reader of this blog, I enjoy it, I link back to it - not only in my sidebar but to articles you guys write that I think my readers would want to read if they don’t happen to be reading the RA blog..

    What more can I do as far as giving credit? Say each time I use one of the techniques I learnt here - I learnt that at the RA blog? Wouldn’t that be irritating and annoying to my readers and not really appreciative of anyone?

    It’s one thing to give credit where credit is due, and it is another thing to shove where credit is due down your readers throats every time you apply a technique you saw somewhere else - ie not an idea you had on your own.

    I’ll be honest with you and say it makes me feel a bit unappreciated as a reader to feel like maybe I’m doing the wrong thing in the eyes of some? I certainly hope I am not and that would never be my intention. So perhaps you can clarify what you are looking for from readers as far as giving credit?

    Would it be worthwhile to create a badge (If I recall correctly you guys don’t love them much, but hear me out) that readers of the RA project can put on their blogs which links back to you and says something in terms of a credit? Would that help, or is it something that goes deeper?

    Is it more about people who don’t link to you and never link to your articles - ie not bloggers like me?

    These are just the thoughts I had when I read this.. sorry if I interpreted it wrongly.. :)

    My way of showing appreciation to you guys for the great work you do is to link to you. I’m hopeful that is the kind of thing you’re after but if it’s not please let me know what you are after.. :)

    Snoskred

  • Post Author

    Ronald Huereca says...

    http://www.raproject.com

    Snoskred,

    This post was just a rant towards things that have been bothering me of late and not directed towards the readers of this blog at all.

    It’s never required to link to us, although I do appreciate the linklove you have shown.

    Bes is more-or-less peeved about some blogs he’s observed passing ideas off as their own blatantly. However, I believe that reader appreciation is a generic concept (like making money online) and people are free to use our or their own techniques freely without obligation.

    It was not my intention with this post to create a guilt-trip atmosphere and I apologize for the confusion. No action from any of the readers of this blog is necessary.

  • Bes says...

    http://thereasoner.com

    Hi Snoskred. :) Ronald, thanks for answering about this.

    Snoskred, you are completely right in all of your questions that rid you of your obligations, since there are no obligations. It is more like a courtesy, but when courtesy is ignored on purpose to benefit from such absence of courtesy, like earning money at the expense of someone else’s comfort], I start thinking something is wrong.

    You are doing more than enough, even though you are not obligated to link to us at all. Me [myself] and us [as a group] are more than grateful. Now we need to think of how to do more for you. :)

    Elaborating a bit on my comment, for example:

    1 : No credit is required on your behalf since you are doing everything
    perfectly as far as I can see. I was referring to one specific situation that I ran into recently, and Ronald I think was showing the examples of the 2 things he ran into also: not being notified of changes, and credit being taken away for one’s own benefit, at the expense of another one’s comfort and benefit.

    You are right: we are referring more to people who pass of things they read elsewhere as their own for their own benefit, with no credit or even a mention of anything, or even an email of thank you to someone else.

    2 : I am also referring to someone starting things and involving people, and not communicating with them so that they can make money themselves, while other people suffer unknowingly until the end for no reason other than for someone else to make money.

    3 : Imagine I start a site and copy your site name. Then, I tell my readers I came up with the site title and the site name on my own, and I stop visiting your site so my readers never know. Even if I do not give credit, I should not pass something is not mine as my own, as me saying “I came up with the title on my own and never saw it elsewhere” can be a lie.

    I think you interpreted this article very well to come up with those questions,
    since we need to also define the limits of such credits or ethical
    etiquettes. Maybe we can do an article focusing solely on that. It
    would be really nice if you could contribute to it, as that would add a
    lot of more experience to the actual topic. :)

    Please let me know if you have any more questions Snoskred. Thanks for asking about clarification.

  • Snoskred says...

    http://www.snoskred.org/

    Thanks for answering my questions Bes and Ronald. ;)

    I think an article on who you link to and why you link to them might be an excellent article to put together. I’d love to see what you come up with.

    The reason I link to people is simple - I am reading their blog and enjoying it. Giving them a link is my way of showing them appreciation for the enjoyment I get from their writing. I don’t expect a link back - but a LOT of bloggers do and they can get mighty upset when they don’t get it.

    I do think a badge for the loyal RA readers letting people know we read you and often adapt your techniques for our own use could be a good idea. ;) People like to click on badges, I’ve noticed this since putting the Crazyegg on my site. ;)

    Cheers,
    Snoskred

  • Post Author

    Ronald Huereca says...

    http://www.ronalfy.com

    Snoskred,

    You’re welcome. A badge is in the works, but I’ll put out more details as the badge is closer to being finalized.

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