Being a single guy like myself, I tend to eat out a lot. I like going to various restaurants throughout the week, catching a movie or two, and maybe socialize at one of the local pubs.

One thing I pay close attention to is the service I receive at many of these places. I work hard (this can be debated) for my money, so I don’t want to spend it at a place that doesn’t want to give me the time of day.

Are Smaller Places Always Better?

There’s a Mexican restaurant I visit about once a week. I know all of the staff, they know me, and they even help me with my quest to learn Spanish.

And there’s other small establishments I go to that could care less if someone is walking in the door or not. The person is reading a magazine, barely looks up (if at all), and looks irritated because I interrupted their break. The cooks groan in the back and I pray I don’t receive some “special seasoning” on top of my meal.

Personalized Service

Smaller places have the potential to provide more personalized service. One of the servers at my favorite Mexican place told me the last time I visited, “We’re all family here. You won’t find something like this at a chain restaurant.” He told me this just before saying, “And you are a very loyal customer. Tonight’s meal is on us.”

Personalized Service on the Web

I think Andrew Rickmann hit the nail on the head with his recent comment here at the Project:

It could be that there is a sense that they should know what is being said. A “did you see Friends last night?” moment around the watercooler, but I quite like the idea of finding a blog that isn’t that well known. It’s like finding a CD that your friends haven’t heard before and introducing it to them.

I would love for this website to become extremely popular with thousands of subscribers and hundreds of comments. But I feel we might lose that personalized touch that I hope is present on this blog.

We can all tell when a blogger is providing good service to their readers. It’s like walking in a place and immediately feeling welcome and relaxed. In a way, it’s like visiting family, where people know you, respect you, and want you to come back.

Conclusion: How Can We Provide Better Service?

I personally enjoy writing for this blog and I enjoy conversing with the readers through comments, e-mails, or on Skype.

If there’s any way we can serve you better here at the Project, please let me know in the comments or through an e-mail.

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