Writing | The Reader Appreciation Project

Do you know why your clients get upset?

24. Jun, 2010 5 Comments

Are your clients upset?

One of the best things about building good relations with your clients and blog readers is to find out what upsets them. Whether it is something related to what you offer or something that people encounter elsewhere, there is probably something online or offline that upsets your clients and blog readers. These external elements can result in any potential clients not actually paying attention to what you have to say, and any existing clients or blog readers to not be convinced by your call to action messages. Some people may even associate your messages with the elements that upset them. You want to make sure that never or rarely happens by ensuring that that your clients and readers are happy with you.

If you want to build good and long term relations with both your clients and blog readers, you have to find out how to convey your message without triggering any of the upsetting elements that you are aware of. A good writing adapts to both the writer and the readers. Good content adapts to both the content producer and the receivers.

Are you adapting enough to figure out why your clients get upset?

10 Elements that can upset your clients

Tips, Writing

appreciation, clients, communication, featured, knowledge, list, mistakes, question, readers, tactics, Tips, upset, Writing

Help your readers by avoiding the word “but” in 5 ways

20. Oct, 2009 31 Comments

The word but - used many times - avoid using it The word “but” probably scares you a lot. It definitely scares me in the few cases where I have to spend some time to come up with a sentence that can convey the same or a better meaning without using that word. Using the word “but” is also, in many cases, the same as simply saying “No, you cannot have this” or “No, you are wrong because of this.” However, those latter two sentences are more direct and less negative than a sentence containing the word “but.”

The word “but” usually marks the beginning of something that the listener, and the reader, would know is not in their best interest. Would you want to use words in your sentences that the other person is simply going to start resenting or not wanting to hear? Today, we will go through 5 extremely simple yet effective ways to focus on a message and to avoid using the word “but” completely. This way, you can gain more attention and be able to actually convey your message to an audience without creating an air of resistance in other people.

The dangerous world of “but”

Articles, Tips, Writing

alternates, appreciation, but, clarity, communication, focus, list, listening, message, negative, positive

10 Ways You Can Write Fail-Proof E-mail Replies To Complaints

10. Oct, 2009 41 Comments

It has happened to you before. You get a complaint through an e-mail. Things look bad. You end up spending a lot of energy figuring out an appropriate answer. Sometimes you reply to complaints immediately. Sometimes you distance yourself from the complaint e-mail, for a little while, in order to come up with a better reply.

E-mail complaints - two ponies in a complaining situation With complaint e-mails, if you do not address the direct concerns of the e-mailer in your reply, you may actually worsen a situation. The best way to respond to an e-mail is to actually think of letting the e-mailer know how you will solve a problem and also comforting the e-mailer, whether directly or indirectly.

Today we are going to focus on 10 ways you can write amazingly simple and fail-proof e-mail replies to complaints. Any of these 10 ways below will help you get one step closer to both solving a problem and making the dissatisfied e-mailer happier.

Ten ways you can reply to complaints via e-mails more efficiently

Articles, Tips, Writing

appreciation, argument, complaint, e-mail, featured, list, problem, resolution, response, solutions, Tips

3 ways to have more manipulative writing

25. Jul, 2007 3 Comments

Writing something can be one of the many ways to produce content. The same way you can write things to help your readers, you can also write things to manipulate your readers.

Following is a list of 3 ways you can write things in order to manipulate your readers, in case your focus is on things other than helping others while helping yourself too. For those that want to appreciate readers, the following list can serve as a sign that slowly more and more people will hopefully realize and identify such tactics and such writing.

3 ways to manipulative writing

Articles, Misconceptions, Writing

Case Study: The Pros and Cons of Banning Sponsored WordPress Themes

16. Jul, 2007 11 Comments

Like or ban sponsored wordpress themes A few days ago I read some blog posts regarding sponsored WordPress themes. Many people are opposing sponsored WordPress themes, and some people are supporting sponsored themes.

I would like to present to you here a case with a little bit information from both sides of the story, and my opinion too. I hate sponsored things with ads that interfere with different things, but I have no problem with sponsored themes which do not link to spam sites. I would like to begin by telling you a bit about sponsored themes, and then moving on to topics that tell you why you should care about this issue, and why in my opinion you should support the idea of having sponsored WordPress theme.

To begin with, I have never made any sponsored WordPress theme, nor am I using one, nor do I have any personal or financial interest in such themes. Therefore, I think I am free to swing around the issue with both logic and a little bit of trademarked business and personal emotion.